Returns & Exchanges

At Buff City Soap, we want you to love your handmade plant-based products, which is why we offer a 30-day satisfaction guarantee on all our fresh creations. If you are not completely happy with your purchase, we are here to make it right through a simple return or exchange process.

1

Initiate Your Request

Contact our customer care team or visit your local Soap Makery with your order number and original receipt within 30 days of purchase.

2

Prepare the Package

Ensure the items are securely packed in their original packaging; for safety and hygiene, we prefer products to be unused or gently tested.

3

Ship or Drop Off

Affix the provided prepaid shipping label to your box and drop it at any authorized carrier location, or simply hand it to a team member in-store.

4

Receive Your Refund

Once we receive your items, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing